Privacy policy
European Spirit · Policies · Shopify
Privacy Policy
Privacy Policy
Overview
European Spirit is owned and operated by Montgard AB. We provide this online store and website to offer a refined, personalised shopping experience through our products, services, and digital platforms.
European Spirit uses Shopify as its e-commerce platform. Shopify enables us to present our online store, process orders, manage payments, provide checkout functionality, and deliver a seamless customer experience.
This Privacy Policy explains how European Spirit collects, uses, stores, protects, and shares personal information when you visit our website, browse our products, place an order, create an account, interact with our services, or otherwise engage with us.
Personal Information We Collect
We collect and process personal information depending on how you interact with European Spirit.
This may include:
• Identification and contact details, such as your name, billing address, shipping address, telephone number, and other details required to process and deliver your order
• Order information, including purchased products, personalisation details, order history, delivery information, transaction records, and customer service history
• Payment-related information, including payment method details, payment status, transaction references, and fraud-prevention information. Full payment card details are processed securely by our payment and checkout providers and are not stored directly by European Spirit
• Technical and device information, such as your IP address, browser type, device type, operating system, language settings, time zone, referring URLs, pages viewed, website interactions, and cookie identifiers
• Website usage information, including browsing activity, product views, cart activity, checkout interactions, preferences, and engagement with our website or marketing content
• Customer communication information, including information you provide when making an enquiry, requesting support, submitting a defect claim, making a warranty claim, or otherwise communicating with European Spirit
• Marketing and preference information, including communication preferences, consent records, and interactions with promotional content where permitted by law
How We Use Your Personal Information
European Spirit uses personal information to operate our business, provide our services, and deliver a considered customer experience.
We may use your personal information to:
• Process, confirm, and fulfil orders
• Produce personalised products according to your order specifications
• Process payments, refunds where applicable, and transaction records
• Arrange fulfilment, shipping, and delivery
• Send order confirmations, delivery updates, service notifications, and other essential communications relating to your purchase
• Provide customer support and respond to enquiries
• Review and manage defect claims, warranty claims, order issues, and service requests
• Improve our website, products, services, customer experience, and operational performance
• Personalise your experience on our website where permitted by law
• Maintain the security, integrity, and functionality of our website and services
• Detect, prevent, and investigate fraud, misuse, unauthorised activity, or other harmful conduct
• Comply with legal, regulatory, tax, accounting, customs, and compliance obligations
• Protect our rights, property, customers, business, and services
• Send marketing communications, product updates, and promotional content where permitted by law or where you have provided consent
Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, European Spirit relies on one or more of the following legal bases:
• Performance of a contract, where processing is necessary to accept, process, produce, fulfil, and deliver your order, or to provide customer support connected to your purchase
• Legal obligation, where processing is required to comply with laws, regulations, tax rules, accounting requirements, customs obligations, or lawful requests from authorities
• Legitimate interests, where processing is necessary for the operation, security, improvement, protection, and administration of European Spirit, provided that such interests are not overridden by your rights and freedoms
• Consent, where required for certain cookies, marketing communications, optional services, or other processing activities that require your permission
Sharing Personal Information
European Spirit may share personal information with carefully selected third parties where necessary to operate our store, provide our services, fulfil orders, protect our business, or comply with legal obligations.
This may include:
• Shopify, which provides the e-commerce platform used to operate our online store and checkout
• Payment providers, payment processors, fraud-prevention providers, and financial institutions involved in processing payments and protecting transactions
• Production, fulfilment, logistics, shipping, and delivery partners involved in producing, packaging, dispatching, and delivering orders
• Technology, hosting, analytics, security, and website service providers that support the operation and improvement of our website and digital services
• Marketing, advertising, and communication partners where permitted by law and subject to applicable consent requirements
• Professional advisers, including legal, tax, accounting, compliance, insurance, and business advisers
• Authorities, regulators, courts, law enforcement bodies, or other third parties where disclosure is required by law, necessary to comply with a legal obligation, or necessary to protect our rights, customers, business, or services
European Spirit does not sell personal information to third parties.
International Transfers
European Spirit is owned and operated by Montgard AB, based in Sweden. Our store currently serves customers in the United Kingdom, and we may use service providers located in the United Kingdom, the European Economic Area, and other jurisdictions.
Where personal information is transferred internationally, we take appropriate steps to protect it in accordance with applicable data protection laws. These steps may include relying on adequacy decisions, contractual safeguards, or other legally recognised transfer mechanisms.
Data Retention
European Spirit retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining personal information for as long as necessary to:
• Process and fulfil orders
• Maintain order records, customer service records, warranty records, and transaction history
• Provide our services and administer customer relationships
• Comply with legal, regulatory, tax, accounting, customs, and reporting obligations
• Resolve disputes, enforce agreements, prevent fraud, and protect our business
• Maintain accurate business and operational records
When personal information is no longer required, it will be deleted, anonymised, or securely retained in accordance with applicable legal requirements.
Cookies and Similar Technologies
European Spirit uses cookies and similar technologies to operate our website, support checkout functionality, improve performance, analyse traffic, remember preferences, and support marketing activities where permitted by law.
Certain cookies are essential for the website to function properly. These may include cookies required for cart functionality, checkout, payment processing, security, account access, and fraud prevention.
Other cookies may be used for analytics, performance measurement, personalisation, advertising, and marketing, depending on your preferences and applicable consent requirements.
You may be able to manage or disable cookies through your browser settings or through any cookie preference tools made available on our website. Please note that disabling certain cookies may affect the functionality of the website and checkout experience.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights in relation to your personal information.
These rights may include the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information
• Object to certain processing activities
• Request restriction of processing in certain circumstances
• Request a copy of your personal information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a competent data protection authority
We may need to verify your identity before responding to certain privacy requests. We may also retain certain information where required or permitted by law, including for legal, tax, accounting, fraud prevention, dispute resolution, or compliance purposes.
Marketing Communications
Where permitted by law, European Spirit may use your personal information to send marketing communications, product updates, offers, campaign information, and other content relating to our products and services.
You can opt out of marketing communications at any time by using the unsubscribe option included in the marketing communication or through the contact options made available on our website.
Even if you opt out of marketing communications, European Spirit may still send essential service-related communications, including order confirmations, delivery updates, payment notices, warranty communications, or other information relating to your purchase.
Security
European Spirit takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include secure checkout systems, access controls, technical safeguards, service provider controls, and internal procedures designed to protect personal information.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. While we take appropriate steps to protect personal information, absolute security cannot be guaranteed.
Children’s Privacy
European Spirit does not knowingly collect personal information from children. Our website, products, and services are intended for customers who are legally able to enter into a purchase contract under applicable law.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information where required by law.
Changes to This Privacy Policy
European Spirit may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, or business operations.
The updated version will be published on this website. The date of the latest version may be updated where applicable. Continued use of our website or services after an updated Privacy Policy has been published means that you acknowledge the updated policy.
Contact Information
European Spirit is owned and operated by:
Montgard AB
Karlavägen 18
114 31 Stockholm
Sweden