Refund policy
European Spirit · Policies · Shopify
No Returns & Warranty Policy
No Returns Policy
All European Spirit caps are made to order and personalised according to the customer’s specific requirements. Each cap is individually produced for the customer, which means returns are not accepted under any circumstances.
European Spirit does not operate a return process. Products cannot be returned, exchanged, or sent back after delivery.
Once an order has been placed and production has begun, the order cannot be cancelled, returned, or exchanged due to change of mind, incorrect size selection, customer preference, or any other reason related to personal choice.
This applies to all personalised European Spirit products.
No Product Return Required
If a manufacturing defect is approved under this policy, the customer will not be required to send the product back.
European Spirit does not request or accept returned products. Any approved issue will be handled through photographic evidence and claim review only.
14-Day Defect Claim Period
If your cap arrives with any manufacturing defect, the issue must be reported within 14 days of the delivery date.
To submit a valid claim, the customer must provide clear photographic evidence showing the defect. The defect must be visible and must be reported within the 14-day period.
If the claim is approved within 14 days of delivery, the customer may receive either:
• A full refund; or
• A free replacement product
The customer will not be required to return the original cap.
2-Year Manufacturing Warranty
After the initial 14-day defect claim period, all European Spirit caps are covered by a 2-year warranty against manufacturing defects.
During this extended warranty period, approved manufacturing defect claims will be resolved with a free replacement product only.
Refunds are not offered under the extended 2-year warranty period unless required by applicable law.
The customer will not be required to return the original cap.
What Counts as a Manufacturing Defect
A manufacturing defect means any visible fault caused during production. This may include, but is not limited to:
• Stitching faults
• Incorrect personalisation
• Printing or embroidery errors
• Significant fabric damage
• Structural defects
• Clear production marks or visible surface damage
• Any other visible production issue that affects the appearance or usability of the cap
What Does Not Count as a Manufacturing Defect
The warranty does not cover minor variations, small cosmetic differences, or details that are only visible upon close inspection or under specific lighting conditions.
The warranty also does not cover damage caused after delivery, including but not limited to:
• Impact, pulling, stretching, or accidental damage
• Contact with water, chemicals, oils, perfumes, cleaning products, or other substances
• Improper washing, drying, storage, or handling
• Normal wear and tear over time
• Damage caused by misuse
• Damage caused by failure to follow care instructions
Important Information
European Spirit products are shipped from the United Kingdom and are currently sold only within the United Kingdom.
European Spirit does not accept returns. Return requests will not be processed, and customers must not send products back.
Any approved defect or warranty case will be handled as a defect claim, not as a return.
Our warranty covers manufacturing defects only. It does not cover damage of any kind that occurs after the product has been delivered to the customer.
Nothing in this policy limits or excludes any statutory rights you may have under UK consumer law.