Shipping policy
European Spirit delivers exclusively within the European Union. Every order is made to order and individually personalised before being dispatched to the customer.
Shipping Costs
European Spirit offers the following shipping rates within the 27 member states of the European Union:
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Orders below €50: €4.99 shipping.
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Orders of €50 or more: Free shipping.
Available shipping methods and applicable shipping charges are displayed during checkout before the customer completes their purchase.
All product prices include applicable VAT.
European Spirit arranges production and dispatch through its European production partners, including facilities in Latvia and Spain.
Customers will not be required to pay additional customs duties or import charges upon delivery of orders shipped within the European Union.
Production and Delivery Times
Each piece is individually embroidered with the customer's chosen monogram.
Production typically takes 2–5 business days.
Following production, estimated shipping times are:
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Standard Shipping: 4–10 business days.
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Express Shipping: 1–3 business days, where available.
These shipping estimates do not include production time.
During periods of exceptionally high demand, delivery may take approximately 7 additional days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Nothing in this policy limits the customer's statutory rights concerning delayed deliveries.
Production and Dispatch
European Spirit products are produced and dispatched through our production partners in Europe, including Latvia and Spain.
Because each piece is individually personalised, production begins after an order has been accepted for processing.
Once production has begun, orders generally cannot be changed or cancelled. This does not affect any mandatory statutory consumer rights.
Tracking and Delivery
Tracking information is provided once an order has been dispatched.
Customers are responsible for providing complete and accurate delivery information when placing an order.
European Spirit remains responsible for delivery in accordance with applicable consumer protection laws.
Lost or Undelivered Orders
If an order is lost in transit or does not reach the customer, European Spirit will investigate the delivery issue.
Where a delivery issue is confirmed, we will provide an appropriate resolution, including a replacement or refund where applicable.
Customers can report missing or undelivered orders through the chat available on the European Spirit website.
No customer account is required.
Nothing in this policy limits any mandatory statutory rights concerning delayed, lost or undelivered goods.
Damaged Deliveries
If an order arrives damaged, customers can report the issue through the chat available on the European Spirit website.
Customers may be asked to provide photographs of the product and packaging to assist with the assessment.
If damage is confirmed, European Spirit will normally provide a replacement product at no additional cost.
Where replacement is not possible or appropriate, a refund or another remedy may be provided in accordance with applicable consumer protection laws.
Customers are not required to physically return damaged products when resolving delivery damage claims with European Spirit.
All such claims are handled digitally.
Contact
All questions regarding shipping, tracking, delivery issues and damaged orders can be submitted through the chat available on the European Spirit website.
European Spirit is a brand owned and operated by Montgard AB.
Karlavägen 18
114 31 Stockholm
Sweden
Company Registration Number: 559544-4398
VAT Number: SE559544439801
The address above is for administrative and business correspondence only. It is not a retail store, warehouse, fulfilment centre, customer service location or return address.