Shipping policy
European Spirit · Policies · Shopify
Shipping & Warranty Policy
Shipping & Warranty Policy
Production and Delivery
European Spirit is owned and operated by Montgard AB.
Each European Spirit cap is made to order and embroidered according to the customer’s selected personalisation details. Because every cap is individually produced, our production and delivery process is designed to ensure accuracy, quality and care before dispatch.
European Spirit products are embroidered and shipped locally within the United Kingdom.
Estimated delivery time is 2 to 5 business days from the date the order is processed and prepared for dispatch. Delivery times are estimates only and may vary depending on production capacity, order volume, courier handling, address accuracy, seasonal demand, or circumstances outside our reasonable control.
Free Shipping
European Spirit offers free shipping on orders containing two or more caps.
Where an order contains fewer than two caps, shipping fees, if applicable, will be shown at checkout before the order is placed.
Personalised Products and No Returns
All European Spirit caps are personalised and made to order according to the customer’s specific requirements.
Because each cap is produced individually for the customer, European Spirit does not accept returns. European Spirit does not operate a return process.
Once an order has entered production, it cannot be cancelled, returned, exchanged, or sent back due to change of mind, incorrect size selection, customer preference, incorrect personalisation details submitted by the customer, or any other reason related to personal choice.
Any approved manufacturing defect or warranty issue will be handled as a defect claim, not as a return. Customers will not be required to send the product back.
Manufacturing Warranty and Defects
European Spirit provides a 2-year manufacturing warranty on all caps.
If your cap arrives with a manufacturing defect, the issue must be reported within 14 days of delivery and supported by clear photographic evidence.
If a manufacturing defect claim is approved within the first 14 days after delivery, the customer may receive either:
• A full refund; or
• A free replacement product
The customer will not be required to return the original cap.
After the first 14 days and within the 2-year manufacturing warranty period, approved manufacturing defect claims will be resolved with a free replacement product only.
Refunds are not offered after the initial 14-day defect claim period unless required by applicable law.
What Counts as a Manufacturing Defect
A manufacturing defect means a visible fault caused during production. This may include, but is not limited to:
• Embroidery errors
• Incorrect personalisation caused by production error
• Stitching faults
• Significant fabric damage
• Structural defects
• Clear production marks or visible surface damage
• Any other visible production issue that affects the appearance or usability of the cap
What Does Not Count as a Manufacturing Defect
The warranty does not cover customer-submitted errors or damage caused after delivery.
This includes, but is not limited to:
• Incorrect spelling, initials, wording, or personalisation details submitted by the customer
• Incorrect size selection
• Change of mind or customer preference
• Impact, pulling, stretching, or accidental damage
• Contact with water, chemicals, oils, perfumes, cleaning products, or other substances
• Improper washing, drying, storage, or handling
• Normal wear and tear over time
• Damage caused by misuse
• Damage caused by failure to follow care instructions
Claims
To submit a defect or warranty claim, the customer must provide the order details and clear photographic evidence showing the issue through the contact options made available on our website.
European Spirit will review the claim and, if approved, provide the applicable resolution at no additional cost to the customer.
European Spirit does not accept returned products. Customers must not send products back.
Service Area
European Spirit products are currently sold only within the United Kingdom and are shipped locally within the United Kingdom.
European Spirit does not currently offer international shipping.
Important Information
European Spirit products are owned and operated by:
Montgard AB
Karlavägen 18
114 31 Stockholm
Sweden
Company Registration Number: 559544-4398
VAT Number: SE559544439801
Nothing in this policy limits or excludes any statutory rights you may have under applicable UK consumer law.